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Our Cancellation Policy

WHAT IF I HAVE TO CHANGE OR CANCEL MY TRIP?

We understand things happen in life and sometimes you have to cancel or change your holiday plans. We want to make it as easy as possible to do so. Below you will find our timeline of options to choose either a refund or future trip credit based on your cancellation date. If you ever have a question, just give us a call (07) 3041 6302

WEEKND GATEWAYS - CANCELLATION POLICY:
 
Days to Departure Refund Future Trip Credit*
More Than 21 Days All but $100 cancellation fee 100% of deposit
8-21 Days 75% of trip price 90% of trip price
7 days or less No Refunds 25% of trip price
 

DOMESTIC 1-2 WEEKS CANCELLATION POLICY:
*Note that multi day scuba diving live aboard and outback safaris have a separate policy (below).

Days to Departure Refund Future Trip Credit*
More Than 30 days All but $150 cancellation fee 100% of deposit
14-30 days 75% of trip price 90% of trip price
8-13 days 50% of trip price 65% of trip price
Less than 8 days No Refunds 25% of trip price

POLICY FOR TRIPS THAT INCLUDE OF MULTI-DAY ADVENTURE ON LIVE ABOARD SCUBA AND OUTBACK SAFARI:

Product Days to Departure
Refund Future Trip Credit*
Liveaboard Scuba More than 60 days All but $100 cancellation 100% of deposit
Liveaboard Scuba 31-60 days 70% 85% of deposit
Liveaboard Scuba 30 days or less No Refund 25%
Outback Safari More than 45 days All but $100 cancellation 100% of deposit
Outback Safari 31-45 days 50% refund 65% of trip price
Outback Safari 30 days or less No Refund 25%

INTERNATIONAL TRAVEL CANCELLATION POLICY:

Days to Departure Refund Future Trip Credit*
More Than 90 Days All but $100 cancellation fee 100% of deposit
61-90 Days 75% of trip price 90% of deposit
31-60 Days 50% of trip price 65% of deposit
30 Days or Less No Refunds 25% of deposit

*We cannot make exceptions to this policy for any reason including personal emergencies, unexpected weather, natural disasters or terrorism. Australian VIP Travels also reserves the right to cancel any trip using our discretion if the safety of our travellers or staff should be compromised. In the event of cancellation, Australian VIP Travels is not responsible for any loss incurred for non-refundable travel costs. In this case, refund of payments received by Australian VIP Travels constitute full and final settlement. We always recommend purchasing travel insurance to protect your travel investment.

*CUSTOM TRIP CANCELLATION POLICY:

Once booked, custom trips are fully non-refundable.

*For future trip credits, reservations must be made within one calendar year of the original date of departure or funds are forfeit. Refunds will not be issued after a future trip credit has been chosen.